Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm. Your order will be filled in 1-2 business days and sent out for delivery. We typically ship "Standard" but if you require the product faster, please email us at shop@colorare.ca and request faster shipping. There will be an additional charge for further decreasing the shipping time.
Carriers
We use UPS for our US orders.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Free shipping on orders over $99, under $99 a maximum shipping fee of $12.95 will be applied.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Where do we ship?
Color-Rare ships anywhere in the USA. For other countries, please contact us at info@colorare.us. Most of our US orders are sent from our fulfillment center in Ottawa, Ontario, Canada.
Damage Claims
If a package arrives damaged, note the damage and email us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. The carrier may wish to inspect the package before paying a claim. All claims must be made within 5 days after receipt of shipment. Save damaged merchandise and packing materials until claim is settled.
Discrepancies
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
Back Orders
Color Rare is committed to keeping an adequate supply of the products sold on its website. However, should a product be out of stock, we will notify you as soon as possible. In case that we are out of stock on all or part of your order we will notify you and let you know how long it will take approximately to fill the entire order. At that point you can let us know how you want us to proceed with your order.